On Tuesday, Transport and Tourism Committee proposed changes to EU passenger rights rules by 38 votes to two and two abstentions to close enforcement gaps and make sure passengers are better aware of their rights in the case of travel disruptions.

Intermediaries

The draft rules clarify the role of intermediaries (ticket vendors or retailers) in reimbursing air passengers for cancelations, long delays or denied boarding. MEPs want these companies to inform passenger at the time of booking about the full cost of an air ticket, intermediation or service fees, and the reimbursement process, which should not take longer than 14 days. Should an intermediary fail to respect this deadline, it would be up to the air carrier to process the reimbursement within seven days.

Common form

MEPs support the proposal to introduce a common form for compensation and reimbursement requests. They also want to add a provision tasking air carriers with sending passengers the pre-filled form, or activate…